On 15th October 2004, the Mayor of London and TFL launched a trial safety initiative which provided a marshalled taxi rank on Cranbourn Street near Leicester Square tube station in London’s West End.

The Public Carriage Office (PCO) worked with the Metropolitan Police Service, Westminster City Council and the London Cab Ranks Committee to offer the marshalled taxi rank for six months. Marshalls, provided by the London Cab Ranks Committee, offered a reassuring presence to passengers and coordinate taxi traveller with taxi drivers heading to similar destinations. Police officers were also present at the rank.

Taxi Marshalling is now a modern scheme being supported by most councils/police forces across London in order to provide safety and security.

Taxi Marshalls work very closely with the Emergency Services such as Police, Transport for London and local councils, acting as their ‘Eyes & Ears"‘ with the core objectives of reducing crime and disorder in public areas as well as making sure general public get home safe at night.

Tony Ellis who is the Operations Manager for Taxi Marshalls is always at hand to deal with an disputes with his staff and the general public. Mr Ellis meets regularly with all the staff who are employed by Taxi Marshalls on a daily basis, he also works on most new sites as he has a wealth of experience in the cab trade for more than 30 years.

We are fully aware that we have a duty of care towards the public and employees who work for us.